cancel
Showing results for 
Search instead for 
Did you mean: 
ALF77
New member
2 0 0 0
Message 1 of 2
71
Flag Post
HP Recommended

Instant ink levels

Deskjet 2600 series

I bought a refurbished printer. The app shows that the ink levels are ok, about half of black and more of color. But black is not printing at all. Maybe it is damaged or dried up. ???

1 REPLY 1
HP Support Agent
HP Support Agent
9,066 9,069 798 962
Message 2 of 2
34
Flag Post
HP Recommended

Instant ink levels

Hi @ALF77

 

Welcome to the HP Support Community. 

 

Try these steps -

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Also, try cleaning the ink cartridges. Refer to step#3 and 5 from this document

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation