Check your printer connection in the Status area of your account page.
Offline: Click the blue refresh button , and then click the web browser reload button to reload the web page. Do this up to five times, until the green check appears.
Online: Turn the printer off and back on with the Power button and check to see if the error message remains.
Step 2: Check your network
Your printer must be connected directly to the Internet. Check your network to make sure it is operating and compatible with Instant Ink.
Make sure your network is compatible with Instant Ink.
Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
A USB cable connection is not compatible if it is your printer's only connection.
If another device, like a mobile phone, cannot connect to the Internet through your network, the network is not compatible.
If the network is not connected to the Internet, turn your network router and your printer off and back on. Go to the HP Wireless Printing Center for more help with your wireless network or Internet connection.
If you do not have access to a network that meets the requirements, HP Instant Ink cannot work. Purchase standard cartridges from a retailer.
If your network is compatible but the message still appears, continue troubleshooting.
Step 3: Check the wireless connection
If your printer is connected to your network, the blue Wireless light should be on and not blinking. If your printer has a display on the control panel, the wireless icon should be on and not blinking.
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