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Instant ink message

HP Recommended
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Microsoft Windows 10 IOT

Non HP Instant Ink cartridge installed
This message came up on my printer when I changed the ink cartridge to one of the ones that HP sent me

 

I have no idea why any suggestions appreciated. The virtual agent was no good in answering this one !  Thanks

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@Lisa502 Here's a list of sequential steps suggested by HP, to help resolve the issue:

 

If your printer is enrolled and the cartridge error appears, perform the following steps to remove the message. When the message goes away, you can stop troubleshooting.

Step 1: Refresh your account page

Refresh your account page to have the Instant Ink service check your printer status.

  1. Sign in to your HP Instant Ink account.

  2. Check your printer connection in the Status area of your account page.

    • Offline: Click the blue refresh button , and then click the web browser reload button to reload the web page. Do this up to five times, until the green check appears.

    • Online: Turn the printer off and back on with the Power button and check to see if the error message remains.

Step 2: Check your network

Your printer must be connected directly to the Internet. Check your network to make sure it is operating and compatible with Instant Ink.

  1. Make sure your network is compatible with Instant Ink.

    • Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.

    • A USB cable connection is not compatible if it is your printer's only connection.

    • If another device, like a mobile phone, cannot connect to the Internet through your network, the network is not compatible.

  2. If the network is not connected to the Internet, turn your network router and your printer off and back on. Go to the HP Wireless Printing Center for more help with your wireless network or Internet connection.

    • If you do not have access to a network that meets the requirements, HP Instant Ink cannot work. Purchase standard cartridges from a retailer.

    • If your network is compatible but the message still appears, continue troubleshooting.

Step 3: Check the wireless connection

If your printer is connected to your network, the blue Wireless light should be on and not blinking. If your printer has a display on the control panel, the wireless icon  should be on and not blinking.

If the Wireless light or icon is not on or is blinking, see Connect to a Wireless HP Printer for more help.

Step 4: Turn web services off and back on

Disable and then enable web services to refresh your connection to Instant Ink.

Printers with a control panel display

Printers with buttons only

Step 5: Refresh your account page

Refresh your printer on your account page.

Click the blue refresh button , and then click the web browser reload button to reload the web page. Do this up to five times, until the green check  appears.

Step 6: Verify the printer serial number

Check your printer's serial number to make sure it is the enrolled printer.

  1. Click Printer Details on your HP Instant Ink account page to see the serial number of the enrolled printer.

    Printer details on account page

  2. Compare this to the serial number printed on the back on your printer.

  3. If the printer serial number does not match the printer on your account page, click Enroll/Replace Printer and follow the prompts to enroll the printer.

Step 7: Reset the printer

Reset the printer to clear memory.

  1. If your printer uses two ink cartridges, remove the ink cartridges from the printer and set them aside (if your printer uses four ink cartridges, skip this step).

  2. Unplug the printer.

  3. Wait 30 seconds.

  4. Plug the printer back in.

  5. Reinstall the ink cartridges if you removed them earlier.

Step 8: Refresh your account page

Try again to refresh your printer on your account page.

Click the blue refresh button , and then click the web browser reload button to reload the web page. Do this up to five times, until the green check  appears.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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