cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
107
Flag Post

Instant ink - need to order replacement cartridge

HP Recommended
ENVY 5660
macOS 10.15 Catalina

I had to use a non-instant ink black cartridge, and it is half empty. It appears I am not getting a new one sent to me because it cannot “read” my ink level. Please help! I don’t  want to have to buy a new out of plan cartridge. My color cartridge is fine, on plan and being monitored. I need to get a new instant ink black one, but there’s no where any where that tells you how to do this. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,711 12,688 1,001 967
Message 2 of 2
Flag Post
HP Recommended

@Laura2233, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation