Instant ink not see a hp cartridge

[JohnR1961]

Hp Laser Jet M110w

I am enrolled on Instant Ink but my ink cartridge status says non HP instant ink cartridge installed. It is a HP cartridge. How do I fix this so I can get back to automatic shipments

[Nal_NR]

Hi @JohnR1961,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

Are you using all HP instant ink cartridges or regular HP cartridges?

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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