Instant ink offer on replacement printer

[daveh15]

Hi

I have an HP 8014 on which I have a current instant ink account which is 2 years old and had a lot of use

I am looking to purchase a replacement printer which comes with 6 months free instant ink is it just a simple case of replacing the printer in my instant ink account via the replace link and the new free 6 months will start automatically?

Thanks in advance 

Dave 

[Raj2111]

HI @daveh15 

Welcome to the HP support community.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP Instant ink support.

Please check the mailbox icon at the top-right corner of this screen. I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

-Regards,
 

[daveh15]

There is no issue

I just asked if I buy a new printer with 6 months free instant ink, does it simply transfer over to my existing account when I replace the old printer with the new one

[Nal_NR]

Hi @daveh15,

Welcome to the HP Support Community. 

I'd like to help!

To know more about 6-month free trial, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!