Instant ink plan change

[Inkspkash]

I changed my plan to a 100 page option. (£4.49) HP say that I changed it again on the same day to a 1500 page plan (£44.99) but I didn’t.  I had one acknowledgement for the change I requested but no other.  WhatsApp support continue to say it was my responsibility.  I’ve asked for sight of the web confirmation that I requested a second change but it hasn’t come. I have emails recommending plan upgrade to 100 pages with average usage of 85 pages. Has anyone else had this?

[Elohi_NR]

Hi @Inkspkash,

Welcome to the HP Support Community

I understand that you are facing issues regarding your instant ink plan. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping