Instant ink reorder ink and paper

[Starsha51]

Hello I had a fire in my building and I have nothing left we’re living in a hotel now and everything was destroyed I need another shipment of ink sent to the hotel in another shipment of paper because my printer was destroyed and I already have an order put in for a new printer but I need ink and I need paper because all of this was destroyed in the fire I’m trying to get in touch with someone but can’t get in touch with someone for instant Inc. unless it’s between nine and five I guess but I just got through talking to someone to order my Printer and that was in the middle of the night I need someone to please get in touch with me and put in a reorder for my ink in my paper please as soon as possible thank you

[Anand_Andy]

Hi @Starsha51,

Welcome to the HP Support Community

I understand you are facing an issue with your Instant Ink Account. I am sorry to hear about the fire accident, I hope everyone including you are fine in your family.

Not to worry I will help you to get a resolution to resolve the issue. I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!