Instant ink replacement doesn't fit

[Andree1126]

I got a replacement instant ink cartridge that doesn't fit.  I contacted HP support and was told for over an hour and a half that I was wrong, the ink did fit. No other help was offered.  The rep sent me a video of the correct cartridge being installed but not the larger one.  He also sent a link to an unresolved forum post showing the same larger ink cartridge with a customer saying it didn't fit. I finally realized that I could sent a picture to the customer service rep by posting it here.  The third picture shows clearly that it doesn't fit and is seated  back as far as it can go.  The printer door won't close.  This was a replacement for a defective instant ink cartridge that made my printer unusable over a week ago.  Now I have to wait again for a replacement for the wrong-sized replacement. I'm probably just going to cancel Instant Ink and buy a new printer from anyone other than HP. No apology for wasting an hour and a half telling me it would fit when it clearly does not. 

[Andree1126]

 

[Andree1126]

 

[Jay_G24]

Hi @Andree1126,

Welcome to the HP Support Community

I'd like to help!

I understand the repalcemet cartridge you received does not fit into the printer.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.