Instant ink saying it can't connect to my printer because it's off line which it isn't

[JR104]

Instant ink saying it can't connect to my printer because it's off line which it isn't

Printer is connected by USB cable, but was connected by Wireless until the link failed.

[Jay_G24]

Hi @JR104,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[gringo21]

I have the same problem what is the solution?

[Jay_G24]

Hi @gringo21,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent ou.

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[gringo21]

 

[gringo21]

Did not received a private message

[gringo21]

Don't know what instant Ink account details you need.

I have aan HP Envy Photo 7830 printer that says that my printer is offline for Intsant Ink,but it's not offline and all is working further.

I have photo of that but it lets me not to post a photo of it.

I have reset my router to.

[Jay_G24]

I did not receive a private message, I would need you to share the instant in account ID or you registered email address in a private message

Do not share any of your personal information such as serial, phone number, email ID, etc. in public.