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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Instant ink saying offline when its all working

HP Recommended
envy 4524
Microsoft Windows 10 (64-bit)

HP envy 4524.....My printer is all connected and all working fine.


However, its saying its offline on the Instant Ink page.


Printer is set up on wireless connection and can print wirelessly.


So dont know why its not connected on the instant ink page. Any ideas?

HP Support Agent
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@TheBasket1, Welcome to the HP Support Community!


Restart the wireless router, the printer, and the PC.

Check if the printer is connected to the internet.

  1. Once your printer is connected to the internet with an active connection, sign in to

  2. At the top of the Status area on your HP Instant Ink account page, click the refresh icon  . Look for a green checkmark and Online to make sure your printer is connected to the HP Instant Ink service.

    Clicking the refresh icon and making sure the printer is online

Check if you are able to print. If the issue persists, restart the web services on the printer.

Click here to know how to turn off web services.

Click here to turn on web services.


Hope this helps! Keep me posted. 


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I am an HP Employee

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