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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Instant ink says my printer is already claimed by another account

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Hp Deskjet 3630
Microsoft Windows 10 (64-bit)

Hello! I bought a printer from someone on the internet ..... and it is already registered on the site (Instantink.hpconected ...) how could I solve the problem ....? thank you !

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HP Support Agent
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@Alexandru1988, Welcome to HP Support Community!


Press the HP ePrint button on your Deskjet 3630 printer to print an informational page. If the printed page does not contain an ePrint address and printer claim code, follow the instructions on the printed page to enable Web Services. After you enable Web Services, another page titled "Congratulations" prints with the ePrint address and printer claim code.

If the "Congratulations" page has only an ePrint address (no printer claim code), the printer was previously claimed to another HP Smart account (formerly HP Connected). Print the printer information sheet by pressing the Information button , and then locate the printer IP address on the printed page. Enter the printer IP address in a web browser and navigate to the "Web Services" section of the web page. Remove and then re-enable web services. A page titled “Congratulations” prints with your printer claim code.


Refer to the document HP Printers - Enrolling in HP Instant Ink for help with enrolling.


Keep me posted. 


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I am an HP Employee

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