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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
archjerry
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Instant ink service

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Hi,

I have a quick question about HP instant ink service.

I have enrolled in the service a while ago (end of last year) and my first black ink that I installed after the service enrollment just ran out  so I need a new ink cartridge. As I understood, HP is supposed to send me a new ink cartridge before all the ink run out but I have not received any ink from HP so far.  In fact, when I enrolled in the service, I have received a welcome kit that included ink cartridges. But I thought that the inks in the welcome kit were extra gifts for me to keep and they are not related to the instant ink service. AM I wrong? Were those inks considered the inks that I am supposed to install when my ink runs out - Are they a part of instant ink? Am I supposed to install those ink cartridges when my inks run out? Are they considered the first instant ink from HP? Shouldn't I expect to get a new ink from HP until these gifted inks run out? They are not extras for myself to keep? Can anybody clarify? Your help would be very appreciated. 

 

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BigMacC
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Yes, use the cartridges that came in your welcome kit.  That is what they are for.

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