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Message 1 of 2
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Instant ink trial start

Hp 5230 instant ink
Microsoft Windows 10 (32-bit)

I've bought a new hp printer, registered for instant ink and should have a 4 month trial. I have recently received the first cartridges but have not installed them yet as I am using other cartridges that I bought whilst awaiting delivery of the hp ink. My account shows "hp ink installed " and my remaining trial period now says 3 months remaining. I thought the trial started when the instant ink was installed. Is this correct? 

The virtual assistant is hopeless and I couldn't get through to the chat. Please advise.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Instant ink trial start

Hi @number9scores1


Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink query. 


Looks like you have an Instant Ink ready printer. Your account is activated when you enroll the printer in Instant Ink. The set up cartridges you receive become Instant Ink cartridges once the enrollment is complete. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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