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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Instant ink unable to connect to printer

Create an account on the HP Community to personalize your profile and ask a question
11-28-2021 05:08 AM - edited 11-28-2021 05:43 AM
@bhrosey101097, Welcome to the HP Support Community! I’m here to help.
I understand the Instant Ink page says the printer is offline. Are you seeing this on the HP Smart app? Let us try these steps:
Restart the router, the printer, and the PC
Make sure the printer is connected to the internet.
Restart web services
Click here to know how to turn off web services. Refer to this document to know how to turn it on.
Check your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the issue persists, reinstall the HP Smart app.
Hope this helps! Let me know how it goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
KUMAR0307
I am an HP Employee