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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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HP ENVY 4524 All-in-One Printer

after many issues with my printer I cancelled the payment for instant ink. I have purchased HP ink cartridges independently and my printer will still not work. On the app it states I have enrolled my printer in instant ink. But then the next slide states I do not have an active plan. I have tried going into the update my plan section but there are no options there for me to cancel the plan. Can anyone help pls? 

1 REPLY 1
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@Shell15048

 

Welcome to the HP support community.

 

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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