• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-17-2020 02:58 PM

HP Recommended
Product: HP OfficeJet Pro 6970

Hi,

 

We have a problem with a used printer. I would like to change the instant ink account connected to the printer, but the same error message appears always "Printer claimed on another account".  We asked the former owner if he aleady deleted the printer from his account and he did. What can we try next?

 

TIA

1 REPLY 1

‎05-19-2020 07:42 AM

HP Recommended

Hi @ker2

Welcome to the HP Support Community. I'd be happy to assist you.

 

Make sure the printer is deleted from the old account. Only then you can enroll the printer with a new account in Instant Ink.

 

Restart the web services on the printer.

Refer to this document to know how to turn it off. Wait for a while and turn it back on and then try claiming the printer.

 

If you are having trouble claiming your printer, click here

 

If the issue persists, contact the HP Instant Ink team in your region for further assistance.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.