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‎06-19-2020 04:34 AM

HP Recommended
Product: hp ink supply
Operating System: Microsoft Windows 10 IOT

I have purchased an HP ink jet printer with automatic ink supply to simplify the usage. however I have had problems several times: I had to call customer service because I did not receive the ink cartridges on time and was left without ink. Finally today, I could not even update my payment information. I had to call customer service AGAIN and they could not help me either. Terrible service, I do not recommend it at all.

1 REPLY 1

‎06-22-2020 06:48 PM

HP Recommended

@Dedalus I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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