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‎10-17-2022 02:28 PM - last edited on ‎10-17-2022 03:16 PM by Moderator

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

Hello … I bought this printer from Marketplace and they said they couldn’t make it print … I thought I would be the one to fix the problem and get a great deal on this printer . Boy was I wrong ! I’ve been fighting with this printer for  weeks now and I’m at my wits end with this instant ink crap. 

I’ve logged on to instant ink and put my information in and now it’s asking me to click this print button which I do NOT see anywhere on this printer but when I go to just print up something I get the same message I’ve gotten this whole time which is 

Cartridge cannot be used until printer is enrolled in HP instant ink !

i can finish enrolling until I print out the code and I can’t print because My ink cartridges is not registered.

 

Please help me 

1 REPLY 1

‎10-20-2022 09:42 AM

HP Recommended

Hi @KathyCF72,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to finalize the instant ink subscription.

 

Try using a different browser to complete the enrolment, (Ex: Chrome, Safari, Firefox, Edge)

 

You may also refer to the document -- Enrolling in HP Instant Ink

 

Also, Make sure the date and time on the computer are set correctly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,


ANAND_ANDY
I am an HP Employee

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