Instant ink

[madempsey]

Hi,

I have tried EVERYTHING with regards to troubleshooting to sign up for instant ink. The email prefix does not work, my printer is not printing out any code-just a blank sheet, and I have reset the Web services. I ended up buying ink on my own and am EXTREMELY frustrated as the instant ink feature is the only reason I purchased this printer. Please let me know what needs to be done to sign up and begin receiving ink as soon as possible. 

Best,

Meredith

[TEJ1602]

@madempsey, Welcome to HP Support Community!

Follow the steps below-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to an HP Smart account (formerly HP Connected). To disable the previous claim, press the HP ePrint icon on your control panel display and select Remove Web Services. Follow the on-screen instructions to remove Web Services, press the HP ePrint icon again, follow the prompts to re-enable Web Services on the printer, and then accept the terms. A new page should print with a claim code. If the page does not print, see the email address on the printer display. The first part of the HP ePrint address preceding "@hpeprint.com" is the claim code. For example, if your HP ePrint email is "abc@hpeprint.com", then "abc" is your claim code. If you are unable to find the HP ePrint icon on your control panel display, see "Cannot find HP ePrint icon on printer control panel display".

If you still have issues, we can perform a complete reset on the printer. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

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