Instant ink

[Aehm]

Hi, I just enrolled in instant ink they sent me an email about a renewal subscription plan but I did not receive an email regarding whether they are sending me instant ink and when. I then attempted to enroll again but with the same result, with no confirmation as far as I know. 

I also tried to access my account but couldn't retrieve my account data. 

Please help, newbie here.

[Anand_Andy]

Hi @Aehm,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

You may also refer to the document - HP Instant Ink - Manage your account

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

@Aehm,

I hope you are doing well.  We haven’t heard from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!