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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-08-2024 06:19 AM

HP Recommended

I’m trying to enroll  for instant ink but get the message

unable to connect your printer to finish enrollment 

Any help appreciated 

Thank you

Category:
2 REPLIES 2

‎05-10-2024 09:43 AM

HP Recommended

Hi @Tricia56,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are unable to enroll the printer to instant ink, I am glad to assist you.

  • This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.
  • Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.
  • Finish setting up and enrolling the printer:
  • If the Instant Ink Submit Order window is still open, click Enroll.
  • If the window is not open, use the HP Smart app to set up the printer.
  • See HP printer setup (HP Smart app) for more help.
  • If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

Keep me posted.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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‎05-24-2024 07:22 AM

HP Recommended

When I try to finish instant ink enrollment I get a message saying unable to connect your printer. Can you help please ?

Was this reply helpful? Yes No
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