Since receiving last ink cartridges my colour cartridge has stopped working. This means that I either cannot print at all or can print black sometimes.
I have followed all advice I could find on the net. HP support has probed totally inaccessible and the virtual agent is useless. The error message asks me to reinstall cartridges - which I have done numerous times now. I have also cleaned cartridge contacts and printer contacts. I have reset printer too. The system tells me I have colour ink then it says its empty and NOT a genuine cartridge - which it must be as it was sent by HP- surely?
I have emailed HP, sent contact forms from their site and as I haven't been able to print for weeks or resolve the issue I was going to cancel instantink BUT as I went through the cancellation I was informed that if I cancel HP will stop me using the remaining ink (cant print anyway but feels rather unfair in the circumstances) and then that I will have to pay another months payment after cancelling and not be able to use the hundreds of pages I haven't used in my rollover total !
I cannot find any access to customer complaints so far. This feels like mugging ! I have found many posts on line where people have the exact same issue and some suggestions that HP disable your printer through wifi.
I am desperate for a resolution - either fix it so I can print again or cancel and complain to someone.
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KUMAR0307 I am an HP Employee
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