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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Instantink subscriber, HP printer says cartridge problem
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08-11-2020 12:52 PM
Had the printer and instantink subscription for a while now, last week printer randomly said; cartridge problem, remove and reinstall, we’ll I’ve done that a hundred times I’ve cleaned the contacts I’ve unplugged the printer. Nothing works, can’t get through on any phone lines to HP and the virtual assistant just sends me round in circles. I paid good money for the printer and monthly monies for ink, but no one wants to talk to me now it’s gone wrong. Can’t somebody please offer me some advice, thank you
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Accepted Solutions
08-12-2020 08:06 AM
Hi @HertsPaul
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
08-12-2020 08:06 AM
Hi @HertsPaul
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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