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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HertsPaul
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Instantink subscriber, HP printer says cartridge problem

HP Recommended
HP Envy 6234
macOS 10.13 High Sierra

Had the printer and instantink subscription for a while now, last week printer randomly said; cartridge problem, remove and reinstall, we’ll I’ve done that a hundred times I’ve cleaned the contacts I’ve unplugged the printer. Nothing works, can’t get through on any phone lines to HP and the virtual assistant just sends me round in circles. I paid good money for the printer and monthly monies for ink, but no one wants to talk to me now it’s gone wrong. Can’t somebody please offer me some advice, thank you

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @HertsPaul

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
12,612 12,581 972 1,103
Message 2 of 2
Flag Post
HP Recommended

Hi @HertsPaul

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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