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Confused_mobile
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Instantink turned off my printer because I can’t update payment info?

Iphone6s +
iOS

Ok so i have the free instantink plan and i kept getting reminders to enter payment info into instantink website. I go to website but can’t find where to enter this info. So thy canceled my account, no big deal I’ll buy my own ink, but now my printer literally says “can’t print, go to instantink.com”- which i did, again, but don’t see anywhere to enter payment info. Please help!

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HP Support Agent
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Instantink turned off my printer because I can’t update payment info?

Hi @Confused_mobile

 

Welcome to the HP Support Community. 

 

Try these steps - HP Instant Ink - Updating Your Payment Information
 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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