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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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spring_kirsty
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Message 1 of 3
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Internet connection issues

HP Recommended
officejet 3833

Hi,

 

Please help!

 

Major issues with connecting printer to internet.

 

I used to have an app on my old laptop to control the printer (inks, cartridges, etc.).  Then the old laptop completely died.  My daughter's school have let us borrow a laptop for her to complete school work on for the time being.  A few days after getting this loan, the internet router stopped providing WiFi, so the ISP sent us a new router.

 

New router=new internet ID.  

 

I downloaded HP Smart onto the loaned laptop.  It found the printer (possibly because I've connected it via USB before?) but won't allow us to do much as I need a password which I doubt the school will give to me.  So I downloaded the app to my phone.  My phone cannot find the printer because it's not on the same network.  But I want it to be on the same network, and the whole point of downloading the app was to give the printer access to the internet!!!

 

So how on earth am I supposed to connect this printer to the internet when the resource used to do so can't find the printer because it's not already on the internet?!!!

 

I really need some help as printing is pretty essential at present!!  😞

 

Thank you all in advance.

2 REPLIES 2
banhien
Level 19
Level 19
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Message 2 of 3
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HP Recommended

@spring_kirsty 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:

 

           http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
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ShlomiL
Level 17
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Message 3 of 3
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HP Recommended

Hi,

Please follow 'Connect a printer with a touchscreen control panel' below to connect the printer to your new network:

https://support.hp.com/us-en/document/c05987925

 

Once connected, add the printer using HP Smart.

 

Shlomi



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