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Internet connection issues

HP Recommended
officejet 3833



Please help!


Major issues with connecting printer to internet.


I used to have an app on my old laptop to control the printer (inks, cartridges, etc.).  Then the old laptop completely died.  My daughter's school have let us borrow a laptop for her to complete school work on for the time being.  A few days after getting this loan, the internet router stopped providing WiFi, so the ISP sent us a new router.


New router=new internet ID.  


I downloaded HP Smart onto the loaned laptop.  It found the printer (possibly because I've connected it via USB before?) but won't allow us to do much as I need a password which I doubt the school will give to me.  So I downloaded the app to my phone.  My phone cannot find the printer because it's not on the same network.  But I want it to be on the same network, and the whole point of downloading the app was to give the printer access to the internet!!!


So how on earth am I supposed to connect this printer to the internet when the resource used to do so can't find the printer because it's not already on the internet?!!!


I really need some help as printing is pretty essential at present!!  😞


Thank you all in advance.

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HP Recommended



Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:



Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


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Please follow 'Connect a printer with a touchscreen control panel' below to connect the printer to your new network:


Once connected, add the printer using HP Smart.



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