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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY Photo 7155 All-in-One Printer
Microsoft Windows 10 (32-bit)

My HP is connected to wifi and I can print wirelessly. It is connected via USB to my computer and works fine - but it does not connect to HP.


Every time I print, after the job completes, I receive the message "Connect Printer so replacement cartridge can be ordered" and the option "Connect/OK".  Then Error message in HP Smart saying "!Printer Cannot Print".  Message clears when I hit "Connect" on printer panel but HP Smart program panel shows "Not ready to print".


Also log shows I have printed nothing for past couple of months



HP Recommended



Welcome to the HP User Community.


The printer must be connected to the Web Services / Internet to update page / print activity and to monitor your Instant Ink subscription.


USB cable connection between printer and computer is not going to provide the necessary connection.


Wireless to your home network by itself is not going to provide the connection to Web Services / Internet.


I've sent a request for Review about your concern.

The Review process generally works - but it is not always fast.


You might well be able to fix this for yourself.

If you get stuck, use the information to Instant Ink Support.


Trouble with Web Services

HP printers - Cannot connect to Web Services


Things that are Instant Ink


Start here:  Get HP Instant Ink Support

Sample Sections

  • Your ink
  • Your HP Instant Ink account
  • >>> Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner



HP Instant Ink - Manage your account

Sample Sections

  • Enrollment Information
  • Solve Problems
  • Questions about Ink or Toner

Manage your Account


Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges



Contact Instant Ink Support - Tell them you need help.


Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.



Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.




HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more


HP ENVY Photo 7155 All-in-One Printer 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.