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‎08-03-2019 10:03 AM - last edited on ‎08-05-2019 02:06 PM by Retired

HP Recommended

Wow, that was quick. I enrolled for ink delivery when I bought my Envy printer and was very happy with my initial delivery that first week. As the weeks went by, however, no replacement ink was sent, and I was getting close to a deadline for which the ink was crucial. I called HP and asked for more ink and was told that their readings indicated that I had plenty and I probably just needed to look around my workspace to find out. I assured them that I did not (!) and was told that new ink was on its way. Days later I called to find out where it was and was told that BLACK ink was on its way. As my deadline at work was now two days off, I asked why colour ink had not also been sent and was told that their readings indicated I had plenty of colour ink and it was probably around my workspace and all I had to was have a look for it. Now I started to steam. I explained AGAIN that my prints were magenta and that my printer actually said, Colour Ink Level is Low, and please, please could I have more ink. It was dispatched but with no more time to meet my work deadline, I went out and bought ink myself. I then requested a refund for the £19.99 it cost me (not the hours of work I lost, however) and was told no, but that I could have free ink. As I am already guaranteed free ink until April 2020 (assuming it arrives) this was hardly helpful. While I am happy with my printer, please note that you cannot rely on delivery of ink based on the system and may have to pay out of pocket for ink.

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1 REPLY 1

‎08-03-2019 06:44 PM

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@Blergh

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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