08-03-2019 10:03 AM - last edited on 08-05-2019 02:06 PM by kevin-t
Wow, that was quick. I enrolled for ink delivery when I bought my Envy printer and was very happy with my initial delivery that first week. As the weeks went by, however, no replacement ink was sent, and I was getting close to a deadline for which the ink was crucial. I called HP and asked for more ink and was told that their readings indicated that I had plenty and I probably just needed to look around my workspace to find out. I assured them that I did not (!) and was told that new ink was on its way. Days later I called to find out where it was and was told that BLACK ink was on its way. As my deadline at work was now two days off, I asked why colour ink had not also been sent and was told that their readings indicated I had plenty of colour ink and it was probably around my workspace and all I had to was have a look for it. Now I started to steam. I explained AGAIN that my prints were magenta and that my printer actually said, Colour Ink Level is Low, and please, please could I have more ink. It was dispatched but with no more time to meet my work deadline, I went out and bought ink myself. I then requested a refund for the £19.99 it cost me (not the hours of work I lost, however) and was told no, but that I could have free ink. As I am already guaranteed free ink until April 2020 (assuming it arrives) this was hardly helpful. While I am happy with my printer, please note that you cannot rely on delivery of ink based on the system and may have to pay out of pocket for ink.
08-03-2019 06:44 PM
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