• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-11-2021 07:45 PM

HP Recommended

Is anyone else having trouble getting past the Sign-in page which gives the message "

Something unexpected happened We're sorry, but something went wrong. Sign out of this account now and try signing in again later.

1 person had the same question
3 REPLIES 3

‎08-15-2021 02:32 PM

HP Recommended

@leastdoc

 

Welcome to the HP Support Community.

 

I'd be happy to assist you with the instant ink sign-in page issue.

 

Please let us know the Printer you have.

 

Thanks 🙂


I am an HP Employee

Was this reply helpful? Yes No

‎08-16-2021 08:06 PM

HP Recommended

HP 9020, but the problems not the printer. I could not get past the sign-in page. Kept getting the same message. The 

young man I spoke with could not help. He said they (whoever that is) were trying to correct the problem, but 'they' did not know how long that would take.

Was this reply helpful? Yes No

‎08-17-2021 01:53 PM

HP Recommended

Did you try a different web browser?


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.