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‎01-27-2022 07:43 PM

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

After replacing my blue ink cartridge my pages turned more yellow. Were there some bad cartridges?

1 REPLY 1

‎02-08-2022 01:33 PM

HP Recommended

@Mary3E

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did you make a copy and check if that prints fine?

While you respond to that, let's try this: Black or Color Ink Not Printing, Other Print Quality Issues
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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