-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
- HP Community
- >
- Apps & Services
- >
- HP Instant Ink
- >
- Isn't it weird when all of the printers stop printing black?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Isn't it weird when all of the printers stop printing black?
08-26-2019 06:32 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
It seems strange that all of the printers, whether instant ink or not, no longer print in black. I don't have a subscription and my printer stopped printing black on Friday, 23 August. There are multiple emails trying to figure out what to do after aligning printheads and cleaning printheads and using up all of their color ink.
The solutions provided don't work.
Was a corrupted file sent to all HP users that are using HP ink?
It just seems strange.
What do you think?
08-26-2019 07:17 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
The troubleshooting steps in the document here may help resolve black not printing on your Photosmart 6520.
If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. Turn it over and examine the area around the ink port. There are four orange plastic spots, left over from the protective cap. Make sure these are flush with the cartridge body, if not carefully trim them flush. If the plastic nubs protrude they can prevent the cartridge from seating properly. Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.
It may also help to manually clean the printhead as described in the post here.
I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover.
If none of the above restores black printing your printer will likely require repair or replacement.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click the "Thumbs Up" to say "Thank You"
08-26-2019 08:13 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Yes, I did all of that and wasted almost all of my full ink cartridges. I swapped out a full black cartridge for another full black ink cartridge.
Thanks for the info, but it did not work.
08-26-2019 11:12 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
If you got through all the other steps without success you are at the "If none of the above restores black printing your printer will likely require repair or replacement" stage.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click the "Thumbs Up" to say "Thank You"

Didn't find what you were looking for?
Ask the community
or
Ask the Virtual Agent