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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-22-2023 07:26 PM

HP Recommended

I have been attempting to cancel my instant ink subscription since July 22, 2023, but every month the billing cycled is renewed, even though my status states "Your HP Instant Ink service will end on the last day of your current billing cycle." It has said this in August, September, and now I am up to October 22, 2023 as my last day of my current billing cycle. 

I attempt to chat to an agent, but then it does not allow me to actually speak to an agent. I am becoming very frustrated. My Plan  Details has stated "cancellation in progress," since July 22, 2023. This is ridiculous! 

1 person had the same question
1 REPLY 1

‎09-24-2023 11:50 AM

HP Recommended

Hi @lshoop,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are not able to cancel the instant ink service.

 

Kindly refer to the steps "Cancel your account" from this link to cancel your account.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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