Issues with HP instant ink customer service. No solutions available using web or phone. Need help

[User128382]

This question is in regard to the instant ink program. At one point about a year ago, I did not receive an instant ink cartridge that HP says they shipped out. I contacted customer service and they shipped me out a new one. But, the online dashboard still says I have the one that's missing. So every time I run out of ink, I have to call customer service again and go through the same process again. However now, I have been contacting HP for 3 days now with no ability to get ahold of chat support or phone support.

Chat support just doesn't work on my chrome browser or internet explorer. I have turned off all add blockers and it just doesn't work. I created a Case Number [Personal Information Removed] and they proceeded to close my case without responding or solving it. I have contacted the support number [Personal Information Removed]. Each time I call, I ask to get ahold of customer service, they ask me if I am a current customer, I respond yes and then the virtual assistance crashes and starts over. I've tried from two different phone numbers. 

The amount of frustration this has caused, I am going to throw away the printer & cancel the service. Either way, I am letting the rest of the community know what they might be in for.

[Rainbow23]

Hi @User128382

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Keep me posted and have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping