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‎11-27-2021 10:19 AM - last edited on ‎11-27-2021 02:15 PM by Moderator

HP Recommended

It is saying on my printer that I'm using the incorrect ink cartridges but am joined to HP Monthly plan where HP send me the cartridges so they are correct

3 REPLIES 3

‎11-29-2021 07:24 AM

HP Recommended

Hi @DarrenBear65,

 

I'd like to help!

 

I understand you are facing a cartridge issue.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎11-30-2021 05:11 AM

HP Recommended

All sorted now ~ In the end I phoned HP Techinical department & spoke to an actual human being rather than a robot on the HP Site. 

So the guy talked me through it and has hopefully solved the issue. It seems my Cartridge (Tri Colour) was faulty awaiting a replacement to be sent.

THANK YOU All for your kind help.

 

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‎11-30-2021 10:57 AM

HP Recommended

That's great! Happy to hear that.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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