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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

It's been nearly three weeks since my instant ink colour cartridge developed a fault, and I reported that fault to an online chat representative. 

After some testing the representative ordered a new tricilour cartridge.

The cartridge has not arrived. 

The recent shipments shows nothing since 2019. 

I am fed up of virtual chats that ask me to contact HP via whatsapp which I do not use. 

 

What is the point in instant ink if nothing about it is anywhere remotely near instant? I've not been able to print anything since the 6th November. It's now the 24th November. 

1 REPLY 1
HP Recommended

@rednaX82 

 

Welcome to the HP Community Forum.

 

Start here:

Start here:  Get HP Instant Ink Support

Section

  • Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?

 

No Joy?

 

The faster option is to contact Instant Ink Support.

Contact options are included later in this message.

 

 

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

 

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 

Start...

Active subscription?

>>>>  Contact Instant Ink Support from within your Instant Ink Account  <<<<

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – When available in your region, look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

 

===============================================================

How does it work?   Details / Plans / TKB / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

 

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.