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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
kypreacher
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Just Installed today - it prints good but it doesn't print my yellow highlights

HP Recommended
HP3830
Microsoft Windows 10 (64-bit)

I just installed this printer brand new this afternoon and it won't print my document that has yellow highlights. But it will print the color read and black.

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kypreacher

 

Welcome to the HP Support Community.

 

Does this happen while copying too?

 

Let's print a Print Quality Report and let me know how the yellow looks on it:

  1. Load plain paper into the input tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools, and then touch Print Quality Report.

    A Print Quality Diagnostic page prints.

Also, perform the rest of the steps from here: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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