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Just installed instant ink and getting blurry prints

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I am unable to reach an agent via virtual chat. Also, there doesn't seem to be an email id I cant submit this support request to. I am not sure whether it is by design but it seems like it is extremely difficult to reach someone who can help.

 

I have just installed instant ink and printed 6 pages (all blurry) that I cant use. The content i printed was all black text. What can I do? These pages have counted against my plan for the month and how do I fix it without running over the limit of the plan? Looks like any diagnostic printing will also use up the 15 page limit per month. Prior to this I was purchasing HP ink and never had blurry pages. I have not changed any settings.

 

The printer is: HP DeskJet 3630 All‑in‑One Printer Series

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HP Support Agent
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HP Recommended

@PH84, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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