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‎11-05-2023 02:25 PM - last edited on ‎11-05-2023 03:08 PM by Retired

HP Recommended
Product: HP ENVY 6020 All-in-One Printer

Is anyone able to help?!

 

I have just installed cartridges sent by HP for my Envy 6020.

Alignment fine. Printed what I needed fine. 

Has now thrown an E3 error code and no idea why.

No jams. Checked for paper. Turned off and on. Checked cartridges. Followed the guide to the letter. Nothing will clear it.  I'm pretty tech savvy and good with this sort of thing but now I am at a loss. Obviously can't speak to a human without having to pay and I can't afford that *especially if I need a new printer!*

Does anyone know of any magic I can do? 

3 REPLIES 3

‎11-07-2023 07:59 AM

HP Recommended

Hi @Kitttty,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎11-09-2023 03:42 AM

HP Recommended

Good morning,

 

Unfortunately I had already checked through what you have recommended, I have repeated the steps again including checking the firm ware and unfortunately still nothing. 

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‎12-05-2023 01:27 AM

HP Recommended

Hello. My error seems to have been ignored sinc feedback didn't work - anyone gonna be able to help or do I bin my printer?

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