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‎08-07-2023 04:21 AM

HP Recommended
Product: HP LaserJet MFP M140we Printer
Operating System: Microsoft Windows 10 (64-bit)

Dear Sir/Madam,

 

I can't print anymore because my printer Laser Jet MFP M140we shows the message "a problem has occurred and you will be unable to print, until the issue is resolved. Check your HP account for more information". On the app there is no clue about the problem, it says "verify the account" . Then I log into my account and started toe tool to fix issues. It says pirnter offline. But it is ON and I can print the Report as well as Wireless Network Test Report. There it says no problems found.

Thank you for your help. 

1 person had the same question
1 REPLY 1

‎08-09-2023 10:53 AM

HP Recommended

Hi @Chris866 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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