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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎01-02-2020 12:44 PM

HP Recommended
Product: HP Laser Jet All in One
Operating System: macOS 10.13 High Sierra

I cleaned my printer, replaced the toner cartridges and still have pink vertical lines down the right side of the printed page.  Not sure if it's the drum or something else I need to clean?

4 REPLIES 4

‎01-02-2020 02:07 PM

HP Recommended

Your drums are connected to the print cartridge if you already replaced them all it might just be your transferbelt.  or secondary transfer roller.  Also its not to out of the question to have two failed toners back to back inspect your magenta toner.  The belt sits under your toners and the secondary roller is usually in the back of the machine on the back door of the machine 

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‎01-02-2020 02:28 PM

HP Recommended

Thank you now the next dumb question, how do you open the unit to inspect and clean transfer belt?  Can you clean the drum?

Not sure if it's worth getting a new unit.  This one is at least 5 years old!  Thank you for your response.

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‎01-02-2020 02:52 PM - last edited on ‎01-02-2020 03:02 PM by Retired

HP Recommended

That's not a dumb question at all.  That task is a little bit more involved to complete and takes some disassembly fairly easy if you have some experience but if not it might take some time.  I could not find the removal for your exact machine but I found a link to one similar.  If you feel you are up to if not you can call a service tech out for a repair but that can be upwards to a 100$ or more if parts are needed. 

[edit]

 

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‎01-02-2020 04:07 PM

HP Recommended

Well, it completely died!  So there's that!  Thanks for your help just the same

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