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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
singleman5
Level 1
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Message 1 of 3
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Late Cartridge delivery

HP Recommended
Office Jet Pro 6978
Microsoft Windows 10 (64-bit)

I get this message when i look at the site:

 

Shipment processing

We shipped ink to you on 10/11/2020. Ink should be on its way. The shipment will not be visible on your account page for 3-5 days while we get tracking information.  Today is the 24th of Oct, still no cartridges, no tracking info.. getting kind of low on ink here..... 

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 22,298 2,620 3,520
Message 2 of 3
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HP Recommended

@singleman5 We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here to access the private messages section

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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singleman5
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Message 3 of 3
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HP Recommended

I got my Ink shipment 11/02/2020.  I installed them.  I got an email 2 days ago stating that another Ink shipment is on its way to me, delivery by FedEx ???  Tracking number 179567442203

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