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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Loaded the instant ink cartridge: not communicating with the printer.

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I loaded the cartridge but it says that it is not communicating with printer, I tried more than once to remove it and put it back, but it doesn't work. The hp support suggested to update the printer, How can I do that? Do you have other suggestions?

I am signed up to instant ink, and it does work.

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Hi @Francii

Welcome to the HP Support Community. To assist you better, I would like to know the following:

  • Which model printer are you using?
  • What is the error message?
  • Are you using HP Instant Ink cartridges?

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


Click here to know different methods of updating printer firmware.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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