I loaded the cartridge but it says that it is not communicating with printer, I tried more than once to remove it and put it back, but it doesn't work. The hp support suggested to update the printer, How can I do that? Do you have other suggestions?
Welcome to the HP Support Community. To assist you better, I would like to know the following:
Which model printer are you using?
What is the error message?
Are you using HP Instant Ink cartridges?
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
Click here to know different methods of updating printer firmware.
Hope this helps! Keep me posted.
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KUMAR0307 I am an HP Employee
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