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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
IDJessica
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Message 1 of 2
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Locked out; forgot admin username and password

HP Recommended
HP Deskjet 2655
Mac OS X 10.10 Yosemite

Hi, I've forgotten my username and password for the admin settings, I'm locked out of the printer and we need it for home schooling. I've seen on another thread that a link has to be sent to you with instructions on how to do a hard reset. Could any of you be so kind in helping me, please?

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @IDJessica

 

Welcome to the HP Support Community. I'd be happy to assist you with the admin password. 

 

Please try these steps to restore the printer - Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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