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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Envy 5030

Hi, my business has been a victim of lockdown so i have only just re-opened after over 6 months of closure. I have absolutely no idea where my new ink cartridge is - the mayhem of home schooling has taken it's toll after this long away from the business. How do i get a new cartridge delivered? 

 

And why does it have to be so horrendous trying to get hold of someone about this?! No email address, no numbers, the virtual agent is pointless for this sort of issue so i have to resort to posting my issue on the community threads in order to get a response. Not what I would call acceptable customer service. 

 

Thanks

Emma

1 REPLY 1
HP Recommended

Hi @EJepson,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.