Lots of live ants! 🐜

[Antsy1]

The last 3 deliveries have been filled with live ants in the boxes! The first time, I chalked it up to maybe ants got in our mailbox and into the box. However, it has happened the following 2 times as well. It is absolutely disgusting. Once the cardboard box is opened ants are crawling everywhere. There was even larva. Most of the ants are in the box, but there have been some in the actual cartridge wrapping as well. 

[Dragon-Fur]

@Antsy1 

Welcome to the HP Community.

Well, eww.

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[Betty0610]

@Antsy1

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

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Have a great day!