MY OfficeJet Pro 8610 can't connect my instant ink account

[NancyJK1]

My Officejet Pro 8610 has stopped communicating for my instant ink account.  The printer is connected to my wifi.  I have tried resetting the printer, uninstalled and reinstalled the drivers but it will not connect to the internet.  I would appreciate any help that you can offer.

Thank you

[Dragon-Fur]

@NancyJK1 

Welcome to the HP Community Forum.

True - you do need to have the printer connected to the Internet for the Instant Ink Service.

Start here:  Get HP Instant Ink Support

section:

• Your printer connections  

Go to section "Related topics"

To watch the video, click  Cannot connect to Web Services

Other documents / help are available - click to open...

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No Joy?

The faster option is to contact Instant Ink Support and ask for help.

Comments, questions, objections, need information you cannot find online?

Consider:

Check the Website or your Service Contract (link below) for a contact number.

Details / Next Steps

Please contact HP Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster > Our Community is not  HP Instant Ink Support   – Waiting generally works.

Things that are Instant Ink

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OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – As  available in your region, look for phone contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

>>> Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Section

• Your ink  - including sections Where is my ink or toner? / Why are my cartridges so big?
• Your HP Instant Ink account – including Section Manage your account when you replace your printer
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

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How does it work?   Details / Plans / TKB / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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[Stuart_R]

Same issue with same printer started on November 19th.

Hp support assistant is blaming my ISP🤣🤣🤣🤣

[Stuart_R]

Sorry when I say hp support assistant I meant the 1st support who I contacted by WhatsApp. 

Apologies I wasn't clear.

However this seems to a very serious issue affecting a number officejet pro 8610 owners who are all suffering with the same issue at the same time.

In my case instant ink has been working reliably for YEARS. Now suddenly its stopped and nothing has changed at my side.

[Stuart_R]

Yes I believe there is every chance that this is a serious worldwide problem.

Surely it is very strange that over 5 people with the exact same (old) printer are all having connection issues. This printer has worked reliably for over 6 years. Now it's stopped and nothing at my end has changed. Literally everything is the same including my ISP.

[urbeep]

I'm having the exact same problem with my 8610. Instant Ink and the printer have worked great for years with zero problems and all of a sudden it can't connect to my HP Ink account. The last successful connection was Nov. 26. Very frustrating.