cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
LOTTIE33
New member
2 1 0 0
Message 1 of 3
117
Flag Post

MY PRINTER WILL NOT PRINT IN COLOUR

HP Recommended
HP OFFICEJET 3830
Microsoft Windows 10 (32-bit)

My HP printer will not print anything in colour

 

2 REPLIES 2
ShlomiL
Level 17
Level 17
31,890 31,600 5,437 12,735
Message 2 of 3
Flag Post
HP Recommended

Hi,

Print and evaluate a Printer Status Report as described below:

https://support.hp.com/us-en/document/c04707093

 

Does it show any colors as expected?

 

Assuming it is, try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
LOTTIE33
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you so much!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation