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‎07-05-2021 12:21 PM

HP Recommended
Product: 9015e
Operating System: macOS 11.0 Big Sur

Received email saying printer not connecting to hp ink program server, Printer is connected to computer that is connected to internet. How do I confirm hp to printer communication?

1 REPLY 1

‎07-06-2021 08:08 AM

HP Recommended

@are_54, Welcome to the HP Support Community!

 

I understand the printer is not communicating with the Instant Ink server. Let us try these steps:

 

Restart the wireless router, the printer, and the Mac

 

Login to your Instant Ink account and check the notifications if any.

If the issue persists, restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

 

Also, perform the steps mentioned in this document - Cannot Connect to Web Services

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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