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‎05-11-2021 09:52 PM

HP Recommended
Product: HP Office Jet Pro 6970
Operating System: macOS 10.15 Catalina

When I print, everything looks very blueish-yellow. There clearly is no magenta printing. I have run the ink head cartridge cleaning utility from the printer, but it didn't seem to help. 

1 REPLY 1

‎05-15-2021 05:18 AM

HP Recommended

@Juddwoods Welcome to the HP Support Community!

 

I understand the print quality is not satisfactory and the printer is not printing in Magenta. 

 

Make sure you have tried the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Check the ink levels and replace any low/empty ink cartridges. Ensure you are using HP ink cartridges.

Clean the printhead twice for better quality.

 

If the issue persists, I'm afraid you may have to replace the Magenta ink cartridge or the printer(if you have used 2 Magenta ink cartridges already). Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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